Hoag Using Korean and Persian Discharge Instructions

Discharge 1-2-3s Composer software, with Korean and Persian (Farsi) content, is already in use by Hoag Memorial Hospital Presbyterian in Orange County, CA in conjunction with its Allscripts Sunrise EMR system. Discharge 1-2-3 released Korean and Persian (Farsi) language content for use by Discharge 1-2-3’s hospital clients and EMR partners through its Composer software or content libraries. This new multilingual patient content provides high quality customizable discharge instructions and patient education.

Hospitals are now able to quickly and easily create bilingual customized discharge instructions and patient education in both Korean and Persian (Farsi) that are patient-specific and evidence-based. Using Discharge 1-2-3’s patent-pending solution, clinicians can easily customize patient instructions in a foreign language even if the user doesn’t speak that language. Instructions can be created in a side-by-side bilingual format that reduces barriers to communication. Foreign language content for Discharge 1-2-3 is now available in Spanish, Chinese, Arabic, French, Vietnamese, Russian, Korean, Persian (Farsi), with Somali under development.

“The multilingual capabilities in Discharge 123 have allowed us to provide a new level of service and clinical excellence in the care of our remarkably diverse emergency patient population. The side by side language presentation puts providers, nurses, patients, and families at ease at the time of discharge,” said Dr. Seric Cusick, Emergency Physician at Hoag. More than 43% of people in the state of California speak a language other than English at home, according to a report issued by the US Census.

Headquartered in Schaumburg, IL, Discharge 1-2-3 – Callibra, Inc. is a Patient Document Technology Company and winner of the Chicago Innovation Award. Fully integrated or interfaced into all major EMR systems, such as Epic, Allscripts, Meditech, Picis, CMR, EDIMS, McKesson, CPSI, and others, Discharge 1-2-3 solutions are used in hundreds of hospitals for tens of millions of patient discharges annually. https://www.discharge123.com/

Hugh Martin
Discharge 1-2-3

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Discharge 1-2-3 Launches Arabic Patient Education in Middle East EMRs

Chicago, IL (PRWEB) September 17, 2015

Discharge 1-2-3 has released Arabic language content for its discharge instructions and patient education. The Arabic language content is now available for Discharge 1-2-3’s hospital clients and EMR partners, and has already been chosen by Cleveland Clinic Abu Dhabi for its Epic EMR system. The Arabic language content is available through either Discharge 1-2-3’s Composer software or content libraries.

Read full story: http://www.prweb.com/releases/2015/09/prweb12962517.htm

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Discharge 123 Presents on Importance of Discharge Instructions and Patient Education at ACE

Research confirms that discharge instructions can improve patient adherence to treatment and reduce readmissions. This was the focus of Dr. Chris Galassi, Discharge 1-2-3s CEO and Product Director, during his presentation on Advancements in Discharge Instructions and Patient Education at the recent Allcripts Client Experience conference in Boston.

Dr. Galassi cited research that showed patients often don’t understand how to take care of themselves. An Institute of Medicine study states that ninety million Americans have difficulty understanding their own medical care. Several studies suggest that 40-80 percent of the medical information communicated by health care practitioners in the doctor’s office is completely forgotten by the time the patient gets home and that half of the information is recalled incorrectly. According to research published in Academic Emergency Medicine in 2012, patients have demonstrated particular difficulty in understanding post ED care instructions. A Journal of Emergency Nursing study indicated that despite patients’ high stated levels of satisfaction with communication in the emergency department, over half of patients failed to comply with important discharge information.

Another problem is that discharge instructions are often written at an inappropriate reading level. Numerous studies document that health-related materials exceed the average user’s reading ability. According to a 2013 article in Journal of Emergency Nursing, although it is recommended that ED discharge documents be written at a sixth-grade reading level, previous studies have indicated that these documents typically are written at a 9th to 10th grade reading level.

Good discharge instructions can contribute to improved outcomes. Numerous studies support the conclusion that clear communications reduce knowledge deficits. In one study a VA hospital cut its 14-day readmission rate dramatically by introducing automated discharge instructions.

Dr. Galassi showed relevant evidence that good patient-specific discharge instructions:

  • Reduce readmission rates for the same condition
  • Improve quality of patient care
  • Improve patient satisfaction
  • Improve financial health of the hospital
  • Reduce risk and liability for the hospital and clinicians
  • Support compliance

If you have any questions or comments, please contact us.

Hugh Martin
Discharge 1-2-3

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HCA Presents on Discharge 1-2-3 Integration into Meditech

Eric Garnett at MUSE
Eric Garnett, Clinical Specialist – Emergency Services at the TriStar Health Division of HCA, presented an educational session at the 2015 International MUSE Conference entitled Implementing Improved Discharge Instructions in Meditech Magic at HCA. Dr. Chris Galassi, CEO and Product Director for Discharge 1-2-3™ Callibra, Inc., co-presented. HCA is integrating Discharge 1-2-3 software into all its hospitals that use Meditech Magic with plans to upgrade to Composer this year.

The presentation showed how good discharge instructions contribute to patient outcomes and organizational success, and demonstrated how discharge instructions can be upgraded in large, matrixed organizations that use Meditech Magic. Topics covered include:

  • How discharge instructions contribute to outcomes, safety, and performance
  • What HCA looks for in discharge instructions
  • Challenges HCA has faced regarding discharge instructions in the past
  • How HCA is implementing this new solution system-wide
  • Value to HCA of integrated, customizable discharge instructions

According to Dr. Galassi, it is believed that ninety million Americans have difficulty understanding their own care, and that between forty and eighty percent of information communicated is forgotten by the time a patient gets home. Recent studies confirm that discharge instructions:

  • Can reduce readmissions when combined with follow-up by hospital staff
  • Improve quality of patient care
  • Increase patient satisfaction
  • Strengthen hospital finances
  • Reduce risk
  • Support regulatory compliance

Eric indicated that the 15 hospitals in HCA’s TriStar Division together discharged 610,000 emergency department patients last year. TriStar has high standards for its discharge instructions, which include the following criteria:

  • Patient-specific
  • Evidence-based
  • User-friendly
  • Easy to support
  • Compliant with regulatory requirements
  • Integrate into Meditech Magic
  • Include meds, follow up, excuses

Although implementing the new solution across such a large system has presented challenges, the project has been well-managed and according to Eric has already demonstrated significant value for TriStar and HCA:

  • Integrates with existing Meditech system
  • Improves clinician efficiency
  • Compliant with Meaningful Use
  • Approach is flexible and scalable

Please drop me a line if you would like to see the entire presentation.

Hugh Martin
Discharge 1-2-3

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Discharge 1-2-3 Presents on ePrescribe

Dr. Chris Galassi, Discharge 1-2-3™s CEO and Product Director, and Kathy Davis, Sr. Product Manager for Allscripts ePrescribe, presented on ePrescription Research and Usage in Allscripts ED at the Allscripts Client Experience (ACE) conference in Chicago on Thursday, August 14. Discharge 1-2-3 recently integrated Allscripts ePrescribe into its Composer software, and the new version–Composer eRx– will be available to Allscripts ED hospitals later this year.

Galassi chronicled the growth and benefits of eprescription and demonstrated how eprescribe will function within Discharge 1-2-3’s Composer software, while Davis detailed the regulatory requirements for electronic prescribing for controlled substances (EPCS).

In 2013, according to Surescripts, 58% of eligible prescriptions in the US were routed electronically, representing a 32% increase in volume over the previous year. This rapid adoption took place because eprescription is now a Meaningful Use measure for both hospitals and professionals. ePrescription drug overdose surpassed traffic deaths as the leading cause of preventable death in 2011, and two out of three prescription errors are caused by illegible handwriting, misunderstood abbreviations, and unclear dosages. Prescription fraud continues to be a substantial problem despite efforts to create tamper proof prescription materials.

ePrescribing reduces medication errors:

  • More than 1.5 million patients injured annually by drug errors.
  • One study estimated that each preventable adverse drug event (ADE) that took place in a hospital added about $8,750 to costs.
  • Handwritten prescriptions are often difficult to read, requiring pharmacy callback for clarification.

The benefits of eprescribing are now well-known and include:

Improved patient safety – fewer ADEs.

  • Increased efficiency – less time wasted clarifying prescriptions.
  • Better medication adherence – promotes appropriate drug usage.
  • Cost savings – fewer preventable ADEs and improved throughput.

Finally, Galassi demonstrated how Discharge 1-2-3’s Composer seamlessly integrated Allscripts ePrescribe into the Allscripts ED workflow.

If you would like more information about Composer eRx, please contact us info@discharge123.com.

Hugh Martin
Discharge 1-2-3

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New Products Previewed at ACE

Black Ace
Discharge 1-2-3 debuted three new products at the Allscripts Client Experience (ACE) conference last week in Chicago:

  • Composer eRx™ enhanced version of this award-winning software for Allscripts ED hospitals that seamlessly integrates Allscripts ePrescribe into discharge instructions workflow.
  • Composer for Sunrise™ Composer™s easy and fast point and click customization and advanced integration will soon be available to Sunrise hospitals.
  • Arabic language content – Arabic joins Spanish, Chinese, French, Vietnamese, Russian, and Somali discharge instructions and patient education content available in bi-lingual format.

Dr. Chris Galassi, Discharge 1-2-3’s CEO and Product Director, presented on two topics:

  • ePrescription Research and Usage in Allscripts ED, with Kathy Davis, Sr. Product Manager for Allscripts ePrescribe, on the conference’s Allscripts ED track.
  • Discharge Instructions Research and Compliance, on the Sunrise track.

Reaction to the new products was very positive, as you can see by this post from a Sunrise user who visited the Discharge 1-2-3 booth and saw a demo of Composer:

Great features

Please contact us at info@discharge123.com you have any questions about Composer eRx for Allscripts ED, Composer for Sunrise, or Arabic content for discharge instructions and patient education.

Hugh Martin
Discharge 1-2-3

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US News Honor Roll Hospitals Choose Discharge 1-2-3


Chicago, IL (PRWEB) July 22, 2014

Three hospitals on the recent US News and World Report Top Hospitals Honor Roll for 2014-15 choose Discharge 1-2-3™ in their Emergency Departments. Johns Hopkins, Cleveland Clinic, and Barnes-Jewish provide Discharge 1-2-3’s discharge instructions and patient education in their electronic medical record (EMR), regardless of what EMR system they use.

Read full story: http://www.prweb.com/releases/2014/07/prweb12030581.htm

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Musings from MUSE

2014 Dallas Conference Logo

Just returned from the 2014 International MUSE (Medical Users Software Exchange) Conference in Dallas. MUSE is a community of Meditech users and partners, and this year’s conference was attended by 683 users from 186 hospitals and 538 representatives from 131 vendors. Although attendance was down from last year’s event in Washington, DC, everyone I spoke with thought the conference was useful

The MUSE conference is a great window into the issues facing the Meditech user community. With at least 1,200 hospitals that use three different versions of the Meditech EMR 6.X, Client Server, and Magicit’s always a spirited conversation. The Meditech corporation maintains a presence at MUSE, but it doesn’t stage manage the event the way some other EMR vendors do their user group meetings.

Discharge 1-2-3 demoed our newest version of discharge instructions that integrates with Meditech Magic. We also enjoyed visiting with existing clients and partners and meeting new ones. A highlight of the week was a visit to long-time customer Cook Children’s in nearby Fort Worth. Cook Children’s uses Discharge 1-2-3 software with its Meditech Client Server system.

CG Cook

Dr. Chris Galassi at Cook Children’s

Here are some high-level take-aways from this year’s MUSE:

  • Many Meditech users expressed the opinion that Meditech’s existing PDI system could be improved upon. We heard a number of comments about the inability of a clinician to customize on the fly and the quality of some content.
  • Meditech shared their strategic vision of the future, which includes being cloud hosted and web-centric and improved content management. Management also made it clear that they understand they don’t always have the best solution for every situation and they are increasingly collaborating with partners and third-party vendors.
  • The move towards pay for performance is entering a crucial phase as Accountable Care Act incentives wind down and potential penalties ramp up. Including Readmissions, VBP, HAC, and MU, hospitals will soon have 7% of their Medicare revenues at risk. MU criteria that seem to have been particularly difficult to attest to include CPOE and patient portal.

What were your take-aways from MUSE?

Hugh Martin

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Discharge 1-2-3 at HIMSS14

Discharge 1-2-3 was a part of HIMSS14 in Orlando, where it demonstrated its discharge instructions and patient education. One of the major themes of the conference was the industry move towards interoperability. Discharge 1-2-3 is a leader in the area of interoperability and its solutions currently work with major EMR/EHRs such as Epic, Allscripts, Meditech, Cerner, McKesson, Siemens, and CPSI.

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Valley Health Chooses Discharge 1-2-3 Content for its Epic EMR

Valley Health Logo

We welcome Valley Health, headquartered in Winchester, VA, to the Discharge 1-2-3 user community. Valley Health just chose our content for their six emergency departments. Like many other discerning Epic users, Valley Health was dissatisfied with their existing content and chose to switch to Discharge 1-2-3.

Valley Health operates six hospitals: Winchester Medical Center, in Winchester, VA, Warren Memorial Hospital, in Front Royal, VA, Shenandoah Memorial Hospital in Woodstock, VA, Page Memorial Hospital in Luray, VA, Hampshire Memorial Hospital in Romney, WV, and War Memorial Hospital in Berkeley Springs, WV. Each year Valley Health discharges approximately 140,000 patients from their emergency departments.

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