Why Discharge 1-2-3®?

At Discharge 1-2-3®, we strive to develop the most powerful yet easy to use patient document technologies. Our patient instruction software and content libraries provide clinicians with evidence-based, patient-specific discharge instruction documents and the tools to create them.

Our clients know us for our reputation:

  • Quality of both software and libraries.
  • Sophisticated yet simple software interfaces and tools.
  • A high standard of customer service and dependability.

Our unique technologies make discharge faster and easier. Board-certified physicians practicing in their respective specialties write the clinical content in our document libraries to be evidence-based, which improves quality of care. Making all our solutions patient-specific results in better risk management and less customization. We understand the difference between patient instructions and patient education, and design our solutions to provide the level of specificity blended with education that clinicians and patients need.

Patient-specific means documents that address an individual patient’s specific care. This is different from generic content that requires additional information or editing in order to be useful to a patient. Patient-specific documents improve the quality of care, reduce risks, and lessen barriers to communication. Patient-specific is a big step down the path towards individualized medicine. Traditionally, patient-specific documents were difficult to create because they required a lot of resources. Now, Discharge 1-2-3’s unique technologies and superior document libraries put patient-specific documents in reach of all providers.

Evidence-based means documents are based on current best clinical evidence. It requires a systematic review of published research studies and knowledge of current clinical best practices. Evidence-based documents improve the quality of care and reduce risks. It takes a lot of work to make all patient documents evidence-based, which is why many other content libraries don’t measure up. Discharge 1-2-3 content libraries are written by board-certified physicians practicing in their respective specialties to be evidence-based.

Instructions are not the same as patient education. Patients need aftercare instructions that clearly communicate what they need to do to take care of themselves. Many patient education documents are too generic and don’t tell patients what they really need to know for their specific care. You can be confident that our content document libraries, like all our solutions, are designed to be patient-specific.

Getting it Right from the Client’s Perspective


Discharge 1-2-3® helps me practice medicine the way I like to. It dramatically reduces the time I need to spend on patient discharge instructions because it mirrors the way I think and work. The Discharge 1-2-3 document libraries are patient-specific and evidence-based, so I have to change less. Too often, patient education documents are high-level and fluffy. They miss telling patients the most important things or drown them in irrelevant information. There is a difference between instructions and education and the people at Discharge 1-2-3 get that. Discharge 1-2-3’s software provides amazing functionality and is the most clinician-friendly software I have ever seen. And it is customizable to make an even more perfect fit. Training is as easy as see one/do one/teach one. These software tools, combined with their libraries of thousands of clinical topics, each of which I can tailor, mean each patient gets patient-specific customized instructions in his or her native language, all without compromising clinician time.


My concerns range from patient satisfaction through efficient operations and regulatory compliance. Whether using the Discharge 1-2-3® clinical content libraries or component software in our EMR, or using their standalone version for our smaller facility or as our EMR’s downtime solution, I’m confident we are meeting our objectives. When our clinical staff uses Discharge 1-2-3, we achieve greater patient throughput with higher patient satisfaction. Because the instruction sets are evidence-based and each delivered instruction set is encounter-specific, the departments I oversee experience lower litigation risk and higher regulatory compliance. Greater efficiency, lower risk, regulatory compliance, and higher patient satisfaction scores make Discharge 1-2-3 our choice for discharge instruction technology for our providers.


Discharge 1-2-3® solutions and personnel are the greatest to work with from an IT perspective. The products are easy to install and maintain. Discharge 1-2-3 is based on flexible, but robust, open-architecture standards that I can easily integrate into our existing systems. The system migrates easily to any new HIS that we adopt. The technical support team is very responsive and helpful, but we’ve not really needed their assistance or except when we make changes to our legacy systems. Quarterly or annual updates are performed effectively and efficiently without adding time or effort to our staff. As a family of products, Discharge 1-2-3 has a solution that can help us at any phase of our system strategy, and I don’t have to worry about quality.

Patient Educators

My job is to make sure our patients understand what they need to know and are satisfied. Using Discharge 1-2-3® solutions gives our facility the ability to clearly, simply, and completely educate our patients on the diagnosis, treatment, medication, and follow-up care needed both at discharge and during their stay. They are written in a rigorous review process, at a 5th-6th grade reading level, and they are multi-lingual. Having multi-lingual instructions and multi-lingual education reduces barriers to communication with an increasing number of our patients. Also, patient aftercare instructions need to be more specific than many patient education documents, and Discharge 1-2-3 understands this. Our patients and their families have been very satisfied with both the instructions and education they’ve been receiving since we started using Discharge 1-2-3. Our quality of care and rankings are going up!

EMR Providers

Discharge 1-2-3® has the best technology, document libraries, and people in the business. Their products complement our systems because they integrate easily and are preferred by clinicians. The technologies are best of breed, and the organization is dependable and easy to work with. Discharge 1-2-3 solutions make us look good to our customers.